You've probably heard the term Artificial Intelligence getting thrown around a lot lately. It's a buzzword across all industries, exciting some people and worrying others. Simply put, AI has the potential to learn, act, and make decisions like humans do. While the shift towards AI is impressive to witness, some people are nervous that it will impact their jobs, or even replace them entirely.
What about UX design? Are UX designers at risk of being replaced by AI? UX designers make technology fun and easy to use, making sure we can use tech without getting mad or confused. Having a good UX design is super important because technology is such a large part of our daily lives.
This need for better user experiences has created a higher demand for UX designers, but you may be wondering if you’ll have to compete with AI, and if it’s worth it. In this article, we’ll address the impact of AI on the UX industry.
Human designers offer a unique touch to UX design that AI can't replace, such as empathy. In fact, to empathize is the very first step in the UX design process. Human designers have the ability to empathize with users, think creatively, and incorporate elements of emotional design to create user-friendly and emotionally engaging experiences. UX designers can connect with users using psychology and unique perspectives based on their own individual experiences. As stated in this article on the 10 Gestalt Principles, UX design only works when a designer is able to understand how the user perceives a design. By bringing empathy into UX, designers are able to understand the users and their needs, making human UX designers critical to the industry.
Wondering how to apply your empathy skills to your career? Here are 8 ways to become a more empathetic UX designer. So, how does AI fit into the equation when it can’t compete with the very human “gut-feeling.”
AI is a game-changer for UX designers, supporting them to work smarter and more efficiently, but it begs the question: can AI replace human intuition? The short answer is no! AI can make our lives easier, but it can’t beat human instinct and creativity.
Will AI be a significant part of our future? Absolutely! AI has already become a normal part of our daily routines. Voice assistants like Siri or Alexa, are considered narrow AI, as they are limited to the tasks they were coded to perform and cannot accomplish tasks outside of that. While limited, this is just one simple example of how AI has been introduced into our lives to boost our productivity, rather than take over. AI helps keep us from getting bogged down by trivial tasks by automating them, and allows us to focus on the big picture items to let our creative juices flow. When we don’t fear its potential, AI can be a vital helper to swiftly manage our to-do lists, and encourage us to prioritize tasks to make the most of the work day.
It’s no different with the UX design field. AI will shape the future of the industry by tackling the boring stuff, allowing designers to focus on the more creative human elements of good user experience design. Let’s explore how to make AI work to our advantage.
Designers already use AI to skillfully streamline the design process so that they can prioritize user needs and creative problem solving. To stay ahead in the industry, designers will have to continue to familiarize themselves with these trends and systems.
As noted earlier, AI can automate repetitive tasks that normally eat up time, allowing designers to focus on the creative elements of their work. While empathy cannot be replaced, AI is supporting designers in aspects such as client data collection, freeing up their time to address the overall vision and goals of a project. It’s also influencing the brainstorming phase of the UX design process, where designers can leverage AI to find inspiration. These tools include Chatgpt, Notion AI, Khroma, and Midjourney, just to name a few. Let’s take a closer look at these compelling AI systems and how they’re being used.
ChatGpt is an AI chatbot that can be used by designers to create copy for their designs, or even find inspiring ideas. Notion AI is another intriguing tool that can help designers streamline their workflow and format documentation. Khroma can provide color palettes for a design project, and Midjourney provides a range of tools that help designers create visually appealing designs. Midjourney is interesting as it can create mood boards, logos, and icons for a project that matches your brand’s aesthetic.
It should be noted that while there’s many reasons to not fear AI, these processes require human oversight, as AI has the potential to perpetuate biases in UX/UI design if not monitored and controlled by human designers. Still, with so many options for AI systems, designers have more resources available to them than ever before. Exploring the world of AI will up your game as a UX designer, not push you out of your job.
The ethical concerns of using AI in UX design center on bias and privacy. AI cannot discern or reason beyond the data it’s trained on, giving it room to show bias. This can reinforce biases that create designs that are inaccessible to some users, undermining the entire point of UX design. Also, AI creates privacy risks, especially in data collection. There have already been cases where programmers risked privacy by putting private company information into AI systems. Not to mention, neglecting human empathy and intuition could result in user experiences that are efficient but emotionally disconnected, which could lead to less satisfied users. So where is the balance between AI and human design?
It's an exciting time to witness such a massive shift in human evolution as AI continues to shape the future of UX design. As this takes place, it is important for designers to adapt to any changes. While AI can be a valuable tool in the UX design process, it cannot replace human empathy. To create ethical and effective user experiences, designers must prioritize inclusivity and not rely on AI alone. By working together, AI and human designers can create user experiences that are accessible, user-friendly, and emotionally engaging.
Shake those AI fears and schedule a call with a human mentor today to be the best human UX designer you can be!
Amanda Molina is an SEO content writer who loves palm trees, books, and glassblowing. She enjoys her avocados diced with tomatoes and balsamic vinegar.